Baby Toddler Safety Anti-Collision Helmet

📦 Order Processing

All orders are processed within 1–3 business days (Monday–Friday).

Orders placed on weekends or holidays will be processed the next business day.

Once your order has shipped, you’ll receive an email confirmation with tracking information.

🌎 Shipping Times

We partner with trusted carriers to ensure fast, reliable delivery.

Region

Estimated Delivery Time

United States 5–12 business days

Canada 7–14 business days

United Kingdom & Europe 7–15 business days

Australia & New Zealand 7–15 business days

⏱️ Please note: Delivery times are estimates and may vary due to factors such as customs clearance or carrier delays.

🚀 Shipping Costs

Shipping costs are calculated and displayed at checkout.

📍 Tracking Your Order

A tracking number will be emailed to you once your order ships.

If you haven’t received tracking details within 5 business days, please contact us at simplefixx.store@gmail.com

🌐 International Shipping & Customs

We proudly ship worldwide!

Please note that customs fees, import duties, and taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer.

SimpleFixx is not responsible for delays caused by customs or local delivery services.

📬 Lost, Delayed, or Damaged Packages

If your order is lost in transit, delayed beyond the estimated time frame, or arrives damaged, contact our support team immediately.

We’ll work with you and the shipping carrier to resolve the issue as quickly as possible.

💬 Need Help?

Our support team is always happy to assist with any shipping questions or concerns.

📧 Email: simplefixx.store@gmail.com

⏰ Response Time: within 24 hours, Monday–Friday

🔁 Returns

We accept returns within 30 days of delivery for eligible items.

To qualify for a return:

• 
  The item must be unused, in original packaging, and in the same condition that you received it.
  
• 
  Proof of purchase (order number or receipt) is required.
  

Please contact us at simplefixx.store@gmail.com before sending anything back so we can issue a Return Authorization and provide the correct return address.

⚠️ Items returned without prior approval may not be accepted.

💳 Refunds

Once your return is received and inspected, we’ll send you an email notification.

If approved, your refund will be processed automatically to your original payment method within 5–10 business days.

If your refund hasn’t appeared after this period, please check with your bank or card provider — some institutions take a few extra days to post transactions.

🚫 Non-Returnable Items

Certain items cannot be returned for hygiene or safety reasons, including:

• 
  Personal care products (e.g., baby items, massage pads, oral products)
  
• 
  Gift cards or downloadable products
  
• 
  Items marked as Final Sale
  

If you’re unsure whether your product qualifies, please contact us first.

🔄 Exchanges

We only replace items if they arrive defective or damaged.

If you need an exchange for the same item, email simplefixx.store@gmail.com within 7 days of delivery, including clear photos of the issue.

📦 Return Shipping

• 
  Customers are responsible for paying their own return shipping costs unless the item was damaged, defective, or sent in error.
  
• 
  Shipping costs are non-refundable.
  
• 
  If your refund is approved, the original shipping fee (if any) will be deducted from the refund amount.
  

💬 Need Help?

Our goal is to ensure you’re 100% satisfied.

If you have any issues with your order, contact us and we’ll do everything we can to make it right.

📧 Email: simplefixx.store@gmail.com

⏰ Response Time: within 24 hours, Monday–Friday

🧾 Information We Collect

When you visit simplefixx.store, we may collect the following types of information:

1. Personal Information

When you make a purchase, we collect details necessary to process your order, such as:

• Name
  
• Billing and shipping address
  
• Email address
  
• Phone number
  
• Payment information (processed securely through Shopify or our payment partners)
  

2. Automatically Collected Information

When you browse our site, we automatically receive information about your device, including:

• IP address
  
• Browser type and version
  
• Pages you visit and time spent on them
  
• Cookies (to personalize and improve your shopping experience)
  

🎯 How We Use Your Information

We use your information to:

• Process and fulfill your orders
  
• Communicate with you about your purchase or account
  
• Improve our website, products, and customer service
  
• Send promotional offers, updates, and newsletters (only if you opt in)
  
• Detect and prevent fraud or security issues
  

💳 Payment Information

All payments are processed securely through Shopify Payments, PayPal, or other trusted providers.

We do not store your full credit card details — payment data is encrypted and handled securely according to PCI-DSS standards.

🍪 Cookies

Cookies are small data files stored on your device that help us improve your experience.

We use cookies for:

• Keeping items in your shopping cart
  
• Remembering your preferences
  
• Tracking analytics and performance
  

You can disable cookies in your browser settings, but some parts of the site may not function properly without them.

📤 Sharing Your Information

We share your information only with trusted partners to help operate our business, such as:

• Shopify (for order processing and site hosting)
  
• Shipping carriers (to deliver your order)
  
• Payment processors (to complete your transactions)
  
• Analytics tools (like Google Analytics or Meta Pixel, to understand and improve site performance)
  

We never sell or rent your personal data to third parties.

🌍 Your Rights

Depending on where you live, you may have the right to:

• Access the personal data we hold about you
  
• Request corrections or deletions
  
• Withdraw consent to marketing communications
  
• Request a copy of your data (data portability)
  
• 🧒 Children’s Privacy

Our website and products are intended for adults. We do not knowingly collect personal information from children under 13. If we learn that we have received data from a child, we will delete it immediately.

🔐 Data Security

We use secure servers, encrypted connections (SSL), and access controls to protect your personal data from unauthorized use, disclosure, or loss.

🌎 International Data Transfers

If you are accessing our site from outside the United States, please note that your data may be transferred and processed in the U.S. under applicable privacy protections.

📩 Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or for legal reasons. The latest version will always be available on this page with the updated date.

💬 Contact Us

If you have any questions or requests regarding your privacy, please contact us:

📧 Email: simplefixx.store@gmail.com

🏢 Business Name: SimpleFixx

🌐 Website: https://simplefixx.store